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"The security process is a key part of the passenger journey and HRS has worked closely with us in providing innovative solutions to deliver a better passenger experience. Already passengers are spending on average less than five minutes in security. With our new spacious preparation area and 19 security lanes, some of which were designed to assist families with young children and premium travellers, the new technology helps to increase the efficiency of the security operation and helps provide a better service. "

Geoff Williams - Head of Security, London Gatwick Airport

MSite High Throughput Container provides secure entry to site
Inside the finished stadium
Stadium build in progress

Background

In late 2010 Human Recognition Systems (HRS) began work with Gatwick Airport on a series of new initiatives to introduce innovative technologies into the airport as part of the £45m South Terminal refurbishment and in support of Gatwick’s ambitions to deliver a better passenger experience.

The challenge

HRS provided studies and trials into a world first deployment of ‘iris at a distance’ technology through the MFlow platform. This was to help improve passenger flow and enhance security of the Airport’s Common User Lounge (CUL) where domestic and international passengers share the same retail opportunities.

The Solution

MFlow enabled this business requirement by assigning a passenger’s unique iris patterns to their boarding pass, therefore preventing the swapping of boarding passes within the CUL whilst simultaneously speeding up passenger flow by reducing the time taken to search and check individuals.

Following successful trials, Gatwick Airport became the first airport to deploy ‘iris at a distance’ technology as HRS deployed the MFlow platform to integrate and manage multiple biometric devices and an evolving passenger workflow across the end-to-end passenger experience. The initial deployment incorporated 30 advanced iris recognition units, integrated into an advanced eGate solution within the new South Terminal Passenger Search Area.

The Result

Opened in June 2011, the new South Terminal processes over 15 million passengers every year. The results included lanes dedicated and designed for families and a reduction in average processing time for all passengers to under 5 minutes.

HRS is proud that a world's first deployment of this exciting technology is part of the experience for the passengers using Gatwick’s facilities.

More work

We’re incredibly proud, not only of the work we’ve done, but also who we've done it for...

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