Bringing Intelligence to Identity Solutions

 

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MFlow 360 is an intelligent operational management tool for managing real-time people flow in the transport environment. It is designed to give instant visibility of how key functions in the environment are performing against Key Performance Indicators (KPI) and Service Level Agreements (SLA).

How it works

  • An integration hub collects key performance data* from airport equipment
  • Data is processed against pre-determined business rules which in turn produce Key Performance Indicators (KPIs)
  • KPIs are reflected on a dashboard and grouped into tabs so that the operator can view the entire operational performance of a particular area of the business
  • Operators are assigned a stakeholder type to give them access to view relevant KPIs

* In Airports, 360 pulls data from legacy equipment including Automated Ticket Barriers, Walk-through Meal Detectors, X-Ray machines and Tray Handling systems

Features:

  • Alerts indicate if a KPI has been reached or is approaching a pre-determined threshold
  • Users are given access rights to ensure that only particular data is viewable to each user group
  • System Administrators can fine tune KPI priorities, thresholds and stakeholder categories
  • It produces historical or real-time reports to facilitate performance monitoring

What data can I get?

  • Average, Maximum and Minimum queue lengths and times*
  • Average, Maximum and Minimum dwell time
  • Total number of people processed
  • Hardware status (Active / Idle / Fault)
  • Energy Consumption/Efficiency per device/area

* To get queue times MFlow Journey is required

Why choose MFlow 360?

  • To allow the monitoring of key business functions in real-time through an operational dashboard and enable immediate response to issues
  • To increase retail spend due to increased and managed dwell time
  • To ensure decision making is influenced by accurate, up to the minute information
  • To help with adherence to SLAs agreed with key service providers (eg: Passenger screening)
  • To improve customer service by enabling operators to respond to process bottlenecks (eg: increased queue lengths due to high volume of people)