"As well as smaller-scale sites, our large projects, such as the £430 million Bristol Southmead hospital, use the MSite product. The return on investment is reflected in having the most accurate method of site access security, which is integrated into our own back office systems. It’s easy to implement and use and critically, helps us to adhere to important health and safety regulations."

Zara Lamont – Performance Improvement Director, Carillion

Hospital build in progress
Site workers at Carillion South Mead Hospital
Artist's impression of the finished build


In 2009 Carillion began work on its largest ever UK construction contract at the £430m Southmead Hospital site in Bristol. The ground-breaking project will serve over 500,000 local people, with the ‘super hospital’ covering an area in excess of one million square feet. With over 20,000 workers on such a large, complex site, Carillion approached HRS to help secure access to the site and manage workforce reporting for the duration of the 67 month project.

The challenge

How to:

  • A project of significant scale, cost, duration and geographical area: £430m, 67 months
  • Ensuring all 20,000 workers have the correct credentials and accreditations
  • Ensuring all operatives have evacuated the site in the event of an emergency
  • Capture of individual worker’s personal details such as name, address, accreditations and medical conditions
  • Adherence to local labour targets: 85% of workers from the local area
  • Efficient recording of the carbon footprint of the workers as they commute to and from site

The Solution

Human Recognition Systems installed 8 MSite turnstiles, securing access to the site, ensuring only fully accredited employees with the correct credentials were granted access. In addition, the MSite workforce management system allowed Carillion site managers to access worker time & attendance reports, ensuring accurate subcontractor payments. Additionally, Carillion have been able to keep track of their commitment to employ 85% of workers from within a 30 mile radius of the site, via MSite’s local labour report. The project team also opted to utilise the MSite Environment Module which allowed them to report against travel-to-site carbon emissions, supporting them in achieving compliance with BREEAM commitments, on what will be the ‘greenest’ hospital in the country.

To tackle the problem of identifying the location of workers during an evacuation, HRS developed the ‘Advanced Roll Call’ report within MSite as a bespoke requirement for the Carillion team at Southmead. The solution was to install card readers, integrated within MSite at different egress points around the site. This allowed each site operative to swipe their card as they exited site, which at the same time provided Carillion with a live report of who was still to evacuate. This report was then provided to the emergency services to assist with any search and rescue procedures.

Human Recognition Systems also addressed Carillion's concerns surrounding the labour intensive enrolment process of up to 20,000 workers by developing the ‘Pre-Enrolment’ module. This enabled sub-contractors to log on to an online portal and pre-register all of their worker details before presenting themselves to site for their formal induction. The result was a significant reduction in time spent by Carillion enrolling workers onto the system, whilst simultaneously helping to eliminate queues and reassign administration personnel previously required to induct the workforce.

The Result

The advanced roll call capability allowed Carillion to keep workers safe by providing a real time ticker, updated every 3 seconds with the number of workers remaining on site following an emergency evacuation. This provided Carillion with a vital health and safety enhancement on such a large scale site and allowed accurate search information to be displayed to the fire & rescue service.

It is estimated that pre-enrolment permits a time saving of 10 minutes per worker during the induction process. This has contributed towards a significant administrative labour saving over the course of the project which has seen over 20,000 worker enrolments to date. Subsequently, Carillion have been able to redistribute admin labour to where it is critically needed, improving efficiency and saving money.

The local labour report allowed Carillion to efficiently monitor and achieve their target of employing 85% of the workforce from the local area. Similarly, the Environment module was used to record the travel-to-work carbon emissions of the workers, and therefore supporting towards BREEAM and lowering admin labour costs.

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